FREQUENTLY ASKED QUESTIONS
What does my monthly charge include?
As well as the rent for your apartment, your monthly bill includes the service charge for the repair and maintenance of communal areas, as well as your daily two-course meal and speciality coffee/hot drinks.
What if I get Housing Benefit?
We welcome people claiming housing benefit. Housing benefit may pay all or part of your rent and service charge. Your individual financial circumstances will determine how much you are awarded.
Will the rent and service charge go up each year?
We expect there to be minimal inflationary increases each year, as directed by the government Housing Regulator.
Are there hidden charges?
Not at all. We will always be totally transparent and the price you are told is the price you pay. There will only be additional charges if you request extra services.
Do I need to live in Heathfield currently?
Priority will be given to applicants with a connection to Wealden and those in most need.
Are the apartments fully or part furnished?
The apartments are unfurnished and ready for you to bring your own furniture, furnishings and treasured belongings.
Do you provide car parking?
There is onsite parking for tenants, plus there are also some visitor spaces.
Can I bring my pet with me?
It may be possible to have pets and can be discussed if you are thinking of moving in.
What if I need additional care while living at Holdenhurst?
Choosing enhanced sheltered housing that is care enabled means that you can add additional care services if required (charges apply).
Can family and friends stay?
Your family and friends are welcome to visit and stay in your own apartment. If you need more space, there is also a Guest Suite available for a small nightly charge. You are also welcome to use these spaces for special occasions and events, subject to availability.
Will I have outside space?
All tenants have access to our landscaped shared garden, with seating and patio area. Some apartments also have access to a balcony or small patio area.